Terms & Conditions

BRIGHT TRAVEL is a member of the Association of British Travel Agents (ABTA K9165).

Bright Travel acts as a booking agent on behalf of Principals and Suppliers of holiday’s, flights, accommodation and ancillary products. Once you holiday booking has been confirmed by us you have a legal contract with your chosen Principal/Supplier(s) and are subject to their standard terms and conditions. Bright Travel shall not be liable for any act or default on their part. All holidays, flights and accommodation shown is subject to availability.

Your Holiday Contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer systems. The contract will be filed by Bright Travel and will be concluded in English. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts.

Where you have chosen not to take a package holiday, your contract(s) for flights and accommodation are separate transactions, with separate suppliers and have no relationship with each other. Should either element of your travel arrangements be amended or cancelled by the supplier, Bright Travel will make every effort to provide suitable alternative arrangements on your behalf, but cannot accept any financial responsibility.

Pricing

All prices shown on our website or given over the telephone by our Sales Advisors are applicable at the time of booking. Bright Travel reserves the right to amend pricing at any time without reference to any individual or booking made.

Data Protection

In order to confirm your booking, it is necessary for us to take certain information from you, including your name, address and financial details. With the exception of your name and any medical/dietary requirements, all information given to us will be kept confidential and not passed on to any third party.

Credit Card Charges

We do not make any charges for payments by debit card. Payments by credit cards are subject to a 2% handling fee.

Deposits and Payments

Your booking will be definite once an agreement has been made, the holiday has been confirmed on our computer systems and your initial or full payment has been taken. The initial amount payable will be dependent on the proximity of the booking date to the date of departure. All balance payments must be paid at least 12 weeks before date of departure. Failure to make payment within the stipulated timescales could lead to cancellation of your booking and possible legal action to recover the monies due and any other associated costs.

Insurance

It is a booking condition of all tour operators and suppliers that you have adequate travel insurance. In the case that you decline insurance you may be asked to sign an indemnity form or provide details of alternative cover.

What’s Included In Your Booking?

Where your booking consists of one or more components from different suppliers, you will not usually receive an in-resort representative and you will normally be expected to contact the supplier via telephone in the event of a problem. Where flight travel has been booked, in-flight meal may not be included in the price, for clarification please call our Customer Services Dept who will be able to assist.

Amendments & Cancellations

You are advised that any amendments made (names, dates, etc.) will incur administration charges from the supplier(s). Bright Travel may charge an administration fee. Other fees vary according to supplier. You will be notified of the exact charges at the time of amendment. You are advised that Bright Travel is not bound to comply with any request for amendment or cancellation. Any amendments or cancellations must be made in writing to Bright Travel. (by post, fax or e-mail). We are unable to accept any verbal requests for changes or cancellations. Proof of posting is not proof of receipt, therefore you are advised to confirm all changes to our Customer Services Dept. by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. If additional persons are added to your booking this is done on the express understanding that they understand and accept all booking terms and conditions.

Cancellation of your booking will incur a fee from the both Bright Travel and the supplier. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.

Please note: If we are booking a flight(s) on your behalf with an airline which is a “low cost carrier”, for example ‘easyjet’, you should note that such carriers normally operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy “severe” cancellation charges. For the avoidance of doubt, when we book a flight with a low cost carrier on your behalf, you are agreeing to that low cost carriers’ booking conditions including those setting out their amendment and cancellation charges which are available on their website.

Accommodation Ratings and Standards

Ratings and Standards

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. Bright Travel cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Requests

You are reminded the any special requests (eg pool view, high floor etc) are at the discretion of the accommodation supplier. Bright Travel is not able to guarantee any requests.

If you require airport or airline assistance (e.g. due to disability), please ensure you make us aware at the earliest possible opportunity.

Passports, Visas and Health Certificates

It is your responsibility to hold a valid passport (and visa, where applicable) prior to travelling. British Citizens are required to hold a full 10 year passport with at least 6 months validity upon the date of your return from holiday. If you require specific information, you are advised to contact The Foreign and Commonwealth Office on (0207) 008 0232 or www.fco.gov.uk/knowbeforeyougo. All information provided by Bright Travel is given in good faith. Whilst our staff will try to help on matters relating to travel advice, we cannot be held responsible for any problems arising should you choose not to fully check the information given.